We have compiled some Frequently Asked Questions below to help you learn more about our logistics services
Do you do home delivery?
Yes we do. Kindly call our office lines for assistance.
How do I place an order?
You can place an order by using the pick-up form on our website or by contacting our local branch near you.
You can also call or WhatsApp us.
Do you offer same-day delivery?
We offer Express Delivery options with limited availability during peak seasons and holidays. Kindly notify us a day before delivery through our contact lines for assistance.
How can I pay for my order?
We accept payments via cash, card or bank transfer. Invoices are provided for all payments.
Do you deliver nationwide?
We deliver to locations where we have presence as listed on our branches page.
How much do you charge to waybill an item?
Prices are determined by weight, size and value of the item. The nature of the delivery service also affects the price. For example, Express delivery will naturally cost more than regular delivery. Please visit our branches for more details.
Can I track my delivery?
Yes, all of our shipments are fully trackable via our website.
How do I know when my item is ready for pick up?
Firstly, we encourage GUO Logistics customers to track their parcels using our online tracking system. Following this, you will receive an SMS notification, sent to the phone number provided by your sender during waybill registration.
Please note that there may be a delay in the SMS delivery due to network challenges beyond our control. Additionally, you will also be contacted via the provided channel in the case of any eventuality..
How long does it take for my item to arrive at its destination?
An Estimated time of arrival will be made available on your receipt during registration.
Can you move fragile goods?
Yes, we are well equipped to ship both fragile and high value goods
What form of identification do I need to pick up my Parcel?
A Valid form of identification – soft or hard copy. e.g. International passport, Driver’s license, NIN Card, Voter’s Card etc.
What can you transport?
We have the capacity to transport anything from a small parcel or envelope up to a full truck of pallets.
How does your online pick-up/delivery quote work?
Simply fill out your name, phone number, email, pick up and delivery destination, and details of your delivery and we will get back to you with a quote.